Frequently Asked Questions

Listed below are some of the most commonly asked questions received by our administration and shop staff. However, if you have a question or concern that is not listed below, please feel free to contact us on (08) 8389 7868 (local) or email us.

  1. Is there free entry to the Woodside Factory?
  2. What are Melba’s Chocolates opening hours?
  3. Do you offer tours at the Woodside factory?
  4. Do you have disabled access?
  5. Does the cafe offer meals?
  6. Can I organise a Melba’s gift voucher?
  7. Do you have an online store?
  8. Can I purchase via a wholesale account?
  9. Can I purchase via the telephone?
  10. Do you ship internationally?
  11. Does your factory offer credit card facilities?
  12. How can I obtain a donation or support for my fundraiser?
  13. How do I arrange corporate gifts for my workplace?
  14. Do you offer discounts for large orders?
  15. Do you offer any chocolates or confectionery for those with diabetes?
  16. Do your products contain palm oil?
  17. Do you use glucose in your products?
  18. Is your chocolate gluten free?
  19. Do all your products contain nuts?
  20. Is your chocolate dairy or lactose free?
  21. Does you chocolate contain egg?
  22. Are any of your products vegan friendly/without animal products?
  23. What is your gelatine made from?
  24. Do you stock any Halal Certified Products?
  25. How should I store my chocolate?
  26. What is the Compound Bud Mix?
  27. Can I buy Melba’s seconds online?

Is there free entry to the Woodside factory?

Yes, entry is free.

What are Melba’s Chocolates opening hours?

Melba’s Chocolates is open every day excluding Christmas Day and Boxing Day (25th & 26th December), 9am to 4.30pm. For Christmas late-night trading please contact our Woodside factory as these hours vary.

Do you offer tours at the Woodside factory?

We invite all visitors to do a self-guided tour. Visitors are free to wonder at their own leisure, view the production taking place, browse through our extensive shop area and sample the free tastings in each of the production areas.

Do you have disabled access?

Yes, we have a ramp and disabled toilets.

Does the café offer meals?

The café offers a selection of coffees, milkshakes, cakes and biscuits.

Can I organise a Melba’s gift voucher?

Yes, please contact our Woodside factory or visit us in store to organise your gift voucher.

Do you have an online store?

Yes, a majority of our stock is available online. However, our homewares, gift packs and sugarless range are not available online.

Can I purchase via a wholesale account? 

All wholesale customers need approval from management before purchasing. If you are interested in wholesaling Melba’s products, please send your request via email or contact our Woodside factory.

Can I purchase via the telephone?

We prefer orders to be completed through our online store, to ensure credit card details are kept securely.

Do you ship internationally?

Unfortunately we do not ship internationally.

Does your factory offer credit card facilities?

Yes, we have EFTPOS facilities and we do not have a minimum spend. However, we do not accept American Express or Diners Club.

How can I obtain a donation or support for my fundraiser?

Melba’s is committed to assisting our community and other charities, however our resources are limited. Due to the amount of requests we receive each year for donations, we are unable to assist everyone. We already allocate a sizeable budget to charitable, sporting and community organisations. More information is available on our Donation Policy.

How do I arrange corporate gifts for my workplace?

Melba’s Chocolates offers a large range of corporate seasonal giftware for Christmas. For more information, or to see what’s available, please contact us.

Do you offer discounts for large orders?

Please contact us directly regarding large orders and any discounts that may apply.

Do you offer any chocolates or confectionery for those with diabetes?

Melba’s offer a wide range of No Added Sugar chocolates and a variety of other treats from the Sugarless range. Please note, the Sugarless products are only available at our Woodside factory.

Do your products contain palm oil?

The only product that contains palm oil is our No Added Sugar Milk Chocolate range.

Do you use glucose in your products?

We use wheat glucose in the products we manufacture. We recommend looking at the nutrition panel for each product, to ensure it is appropriate.

Is your chocolate gluten free?

Our chocolate does not contain any gluten ingredients. However, due to the fact that we manufacture, process and pack all products (including non-gluten free products) with the same plant and equipment, we do not label any products as gluten free. If you are Celiac, we suggest reading the nutrition panel of each product, to ensure it is appropriate.

Do all your products contain nuts?

The entire Melba’s product range has a nut warning, due to the fact we manufacture, process and pack our products using the same equipment.

Is your chocolate dairy or lactose free?

None of our plain chocolate products are dairy free. A few lines in the Sugarless range are lactose free.

Does you chocolate contain egg?

None of the products we manufacture contain egg. However some product lines we stock are from other manufacturers and may contain egg.

Are any of your products vegan friendly/without animal products?

Our hard-boiled confectionery (toffees) are vegan-friendly. Please read the nutrition panel on each product to ensure it is appropriate for your requirements.

What is your gelatine made from?

The gelatine we use is derived from bovine.

Do you stock any Halal Certified Products?

We do not make any Halal Certified Products.

How should I store my chocolate?

Do not refrigerate chocolate, as the moisture in the fridge can also lead to “sugar bloom,” meaning the sugar rises to the surface and discolours the chocolate.

Chocolate should be kept in a cool, dry place.

What is the Compound Bud Mix?

Our Compound Bud Mix is a combination of Milk Compound Chocolate, Dark Compound Chocolate, and White Compound Chocolate. The Compound Chocolate generally has a lesser cocoa percentage and contains vegetable fat in replacement of cocoa butter. It lacks the full and complex flavours and textures found in our regular Milk, Dark and White Couverture Chocolate.

Can I buy Melba’s seconds online?

A majority of our range is available online, items such as seconds and Giftware are only available to purchase from the factory – and are subject to availability. Our seconds are a sold on a first-in, first-served basis, and we ask that you do not ring to put quantities aside.