Melba’s Refund Policy
Please note that melbaschocolates.com.au only permits the return/refund of unopened products due to a Melba’s Chocolates shipping or order processing error.
While every consideration and care is taken in the preparation of your order for delivery, we cannot accept responsibility for breakages and/or melting.
Before returning any product subject to the clause above, you must phone us on +61 (8) 8389 7868 between 9.00am and 5.00pm (ACST) Monday-Friday (excluding public holidays), to make arrangements for return of the product.
You must return the Product in its original packaging, with a valid receipt. We will then refund the price paid for the product you have returned upon receipt of product by Melba’s Chocolates.