Please note that melbaschochocolates.com.au only permits the return of unopened products due to a melbaschochocolates.com.au shipping or order processing error.

While every consideration and care is taken in the preparation of your order for delivery, we can not accept responsibility for breakages and/or melting.

Before returning any Product subject to the clause above, you must telephone us on +61 (8) 8389 7868 between 9.00am and 4.30pm (EST) Mondays, Wednesday & Thursday, excluding public holidays, to make arrangements for return of the Product. You must return the Product in its original packaging. We will then refund the price paid for the Product you have returned upon receipt of product by melbaschochocolates.com.au