In these terms and conditions “we” and “us” mean melbaschochocolates.com.au , and “you” means you the customer.

Words spelt with initial capital letters are defined terms which, for your ease of reference, are set out at the end of the terms and conditions. These terms and conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other terms and conditions will apply.

The Contract cannot be varied unless we agree to vary it in writing or by email.

Security

We guarantee that every Credit Card transaction you make at melbaschochocolates.com.au will be 100% secure.

All personal information and credit card information in the check out process is ENCRYPTED using a 128 bit secure server.

melbaschochocolates.com.au makes use of Secure Socket Layers (SSL) to encrypt all data provided by you.

We make every possible effort, given today’s technology, to ensure your personal and credit card information is kept safe and private.

All Payment information is electronically processed and protected.

Payment Options

The following describes the payment option for your melbaschochocolates.com.au purchase.

If you are still unsure about any aspects of the payment options, please do not hesitate to contact us.

On-line via Credit Card

We recommend this as the fastest & most efficient method of purchasing your goods on-line from us.

Our site is extremely safe. When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standards SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet.

If you are still unsure about purchasing on-line using your credit card, then we suggest you choose from the payment options below to ensure you are entirely satisfied with your shopping experience.

melbaschochocolates.com.au accepts on-line payments using the following credit cards :
– VISA
– Mastercard
– Bankcard
MELBAS CHOCOLATES WOODSIDE SA will appear on your financial institution statement as the company you have paid for your products and services.

Off-line via Credit Card

If you wish to pay using your credit card, but would prefer not to pay on-line, then please Phone our office on a Monday, Wednesday or Thursday to place an order over the phone

You will need to contact Melba’s Chocolates on +61 08 83897868 to arrange for payment. You may also discuss other methods of payment such as bank transfer.

MELBAS CHOCOLATES WOODSIDE SA will appear on your financial institution statement as the company you have paid for your products and services.

Prices

The price payable by you for the Products will be indicated on your Order Confirmation and is inclusive of goods and services tax as per rates established by the Australian Government. All prices are in Australian dollars.

Sometimes we have some promotions running just in melbaschochocolates.com.au , and the promotion price is available just in our online store (melbaschochocolates.com.au).

Your Invoice

We will post your Invoice with your Order when we ship your Products to you. Your Invoice will be your proof of purchase.

If you are paying by credit card, MELBAS CHOCOLATES WOODSIDE SA will appear on your financial institution statement as the company you have paid for your products and services.

Delivery of Your Products

All orders are dispatched by Australia Post Parcel delivery. Pending your location, orders are expected within 2-5 days of dispatch within Australia,  however, we do not guarantee that we will deliver within this time frame. International orders may take longer. For urgent delivery, please contact Melba’s Chocolates on (08) 8389 7868 to make special arrangements.

Unless otherwise agreed by us, we will deliver your Products to the delivery address indicated on your Order.

If we are unable to deliver your Products to you within 14 days of receiving your payment, you will have the option to cancel your Order and you will be refunded immediately.

Orders with free delivery will not ship until all items on the order are available for delivery. We are happy to discuss payment options to part ship orders.

Telephone:
+61 8 8389 7868

Address:
melbaschochocolates.com.au
22 Henry Street
Woodside 5244

Insurance

Your products are not insured against loss while in transit to you.

Your Right to Return the Products

Please note that melbaschochocolates.com.au only permits the return of unopened products due to a melbaschochocolates.com.au shipping or order processing error and that all other sales are final.

Before returning any Product subject to the clause above, you must telephone us on +61 8 8389 7868 between 9.00am and 4.30pm (EST) Mondays, Wednesday or Thursday, excluding public holidays, to make arrangements for return of the Product. You must return the Product in its original packaging. We will then refund the price paid for the Product you have returned upon receipt of product by melbaschochocolates.com.au

Our Liability

These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products and performance of the Services and there are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract. Any warranty, condition or other term concerning the Products or Services which might otherwise be implied into or incorporated in the Contract by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded.

Notwithstanding above conditions, nothing in the Contract excludes, restricts or modifies any condition, warranty, right or liability implied into this Contract (including any condition, warranty, right or liability imposed by the Trade Practices Act 1974) where to do so is illegal or would render any provision of this Contract void.

Nothing in the Contract shall limit or exclude our liability for death or personal injury caused by our negligence.

Subject to Conditions above, we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

Contacting Melba’s Chocolates

Feel free to send us an email if you have any questions about any related product you are interested in, or if you are having problems using our website. We take our customer feedback very seriously, so we appreciate your comments.

You can contact us:

by email

Questions: [email protected]

Or via the following:

by post
Melba’s Chocolates
22 Henry Street
Woodside 5244
South Australia
by telephone

+ 61 (8) 8389 7868
Mon – Fri 9.00am – 4.30pm(EST)

Mon – Fri 9.00am – 4.30pm(EST)
by fax

+61 (8) 8389 7977
When contacting us you must quote your Order Id#.

General

The Contract will be governed by the law of South Australia. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that state.

The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.

Neither our failure or your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

We will not be liable for any loss or damage suffered or incurred by you arising from our delay in fulfilling or failure to fulfil or otherwise discharge any of our obligations under the Contract, to the extent that such delay or failure is caused by any circumstance beyond our reasonable control.

Defined Terms

In these terms and conditions:

“Accessory” means any ancillary Product;

“melbaschochocolates.com.au Web Site” means the web site owned and operated by melbaschochocolates.com.au for customers in Australia and overseas at www.melbaschochocolates.com.au

” Warranty ” means manufacturer’s standard warranty.

“Condition” means a condition contained in these terms and conditions;

“Contract” means these terms and conditions together with your Order;

“Hardware” means any Product which is not Software;

“Invoice” means the invoice issued by us to you showing the price of the Products and which is your proof of purchase;

“Order” means an order placed by you in accordance with these terms and conditions;

“Order Confirmation” means the order confirmation issued by us to you indicating receipt of your Order;

“Product” means any product listed on the melbaschochocolates.com.au Web Site which we agree to supply to you on these terms and conditions;

“Services” means any services relating to Products (including without limitation warranty and telephone support services) that we agree to supply to you on these terms and conditions;

“Software” means any software comprised in the Products including without limitation operating systems, bundled software and stand alone software;

“Order Id” means the order Id issued by us to you;

“DOA” means any product which fails to fully operate within 7 days of receipt of the product.

About Us

The Contract will be governed by the law of South Australia. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that state.